Senior Technical Support Manager

  • Full Time
  • Houston


Facility Services

We are seeking an energetic facilities operations Technical Support Manager with critical systems experience in data center maintenance to serve as a technical resource for additional facilities in all areas of mechanical, electrical, and plumbing (MEP) systems. The position will help ensure overall availability and reliability to meet or exceed defined service levels of operations. The Technical Support Manager will assist in maintaining high reliability and performance while keeping operating costs in facilities at a minimum. This role will coordinate with operations leadership, Engineers, Design, and & Construction firms, as well as critical client stakeholders. The Technical Support Manager will support additional Critical Systems in Office Spaces, Technical Centers/Laboratories as well as Refineries/Industrial facilities. This position will work primarily in an office environment but will support field operations throughout the client’s portfolio.

Is this opportunity right for you? We are looking for candidates who:

have experience managing multiple locations or business segments can build and foster relationships across Sodexo internally to promote comprehensive solution offerings can develop exceptional client relations and ensure the facility’s product offerings/solutions align with client needs drive solutions that optimize the current business portfolio play a key role in and support the succession planning and development of key personnel within the area of responsibility ensure the organization’s brand reputation lead and motivate the management and Operations teams, inspiring strategic direction secure and/or deploy resources cultivate relationships with clients and other teams within Sodexo.

Be able to ensure consistency in the application, development, and implementation, of policies and procedures for the maintenance and operational up-time of all facility (MEP) critical systems.   Document compliance with those policies and procedures.
Have proven Data Center Engineering Experience
Have experience with root cause analysis and troubleshooting/problem-solving
Be able to read and understand schematics, wiring diagrams, and building drawings
Possess the ability to share knowledge and train peers
Be able to prioritize in a complex, fast-paced environment
Have strong verbal and written communication skills, technical writing or business justifications (white paper experience)
Experience managing diverse teams and other managers.
Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K, access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.


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